Month: July 2020

A highly important feature in your hotel management strategy is trusting your technology. Without that ability, your hotel could be exposed to cyber attacks or data misinformation.  How do you trust something if you can’t physically see it? Edelman’s 2019 Trust Barometer revealed that 61 percent of people in developed markets, believe technology companies have … Read more

The road to recovery for the hospitality industry is appearing to be a long one. As states began to reopen, hoteliers might have anticipated that the worst was behind them and business would soon be booming. Unfortunately, cases are rising once again and the trajectory for economic growth is difficult to anticipate. The goal for … Read more

The novel coronavirus has resulted in hoteliers being thrown for a never-ending loop that could spell disaster for many businesses. Occupancy rates are rising slowly, up to 44% in June. They are not expected to come back to pre pandemic levels until possibly 2023. Your hotel needs to sustain the slow growth as travel inevitably … Read more

Cyber attacks might not be the first thing that comes to mind when considering problems for the hotel industry in 2020. However, amid increased efforts to hold data within the cloud, cybersecurity poses huge risks to hotels. Concerns about COVID-19 have prompted hotels to take great leaps forward with their technology. Contactless check-ins via an … Read more

Hotels need to improve their mobility and technology as the industry pushes forward into the future. Many brands are picking up on this need, and conducting small case studies on hotel technology in order to see real results. It is important for other hotel companies to learn about these studies and consider the implications. Case … Read more

Cobots, or ‘collaborative robots’, are beginning to take hold in the hospitality industry as a bridge to the future of hotel management. The idea of robots interacting with guests seems intimidating and implausible, but some hotels are already beginning to see great success with these new additions to staff. Hilton has implemented a concierge robot … Read more