Customer Success

Virtual Reality:
Enhancing the Experience

By |2019-05-22T07:46:30-05:00May 22nd, 2019|Apps, Customer Success, Future-proofing, Guest Satisfaction, In-room entertainment, technology, Virtual Reality|

Technologies have advanced in ways originally only thought possible in the movies. The Matrix and Avatar completely blew our minds with the ability to live in a world without being in that world. Today, that is reality. Well, virtual reality. In its basic form, virtual reality (VR) is an experience that takes place within simulated

Innovation and Service Abound:
Our Best Buy Business Partnership

By |2019-05-08T10:56:51-05:00May 8th, 2019|4k casting, Best Buy Business, Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment, Streaming, technology|

To meet the demands of today's discerning travelers, hoteliers must provide an in-room entertainment experience that at least equals – and hopefully surpasses – the experience guests can have in their own homes. Therefore, with the Best Buy Business-WCI partnership, meeting that goal is more achievable than ever. When hoteliers partner with Best Buy Business

Why Hoteliers Should Focus on
Internet Services More than Ever

By |2019-04-11T15:21:43-05:00April 11th, 2019|4k casting, Amazon, Apps, Customer Success, Future-proofing, Guest Satisfaction, In-room entertainment, Streaming, technology|

It’s no secret, almost everyone uses the internet at some point every day. In fact, internet usage among the hotel guest demographic of 18-64 year-olds averaged 94 percent. Of this group, most are either constantly accessing the internet or at least doing so on a daily basis, according to Statista.com Just what is driving this

HT-NEXT:
5 Sessions We’re Looking Forward To

By |2019-04-03T10:54:01-05:00April 3rd, 2019|Customer Success, Future-proofing, Guest Satisfaction, In-room entertainment, technology|

HT-NEXT, the HTNG’s Conference focusing on Authentic Innovation kicks-off on April 8th in New Orleans. Cutting-edge, visionary hoteliers will lead discussions over this three-day event.  Technologies to drive business strategy while extending only the highest in guest services and amenities are the topics of focus. As WCI heads to the Big Easy, we are most

Customer Success:
Concord Hospitality Gains
Consistent In-Room Entertainment

By |2019-02-27T09:06:05-05:00February 27th, 2019|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

When Concord Hospitality wanted to upgrade its in-room entertainment, they discovered WCI and its WorldView® platform was the only solution that could deliver the long-term consistency and future-proof technology that would enhance their guest experience. WCI offered Concord the best technology possible as well as the custom-tailored contracts to build a long-term business partnership. Read

Customer Success:
WCI Delivers Reliability to
Sunridge Hotel Group

By |2019-03-18T10:44:51-05:00February 27th, 2019|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

With a growing portfolio Sunridge Hotel Group needed a reliable, future-proof in-room entertainment system. Likewise, it had to meet the ever-changing needs of guests and feature a favorable pricing structure. Above all, it had to be easy to troubleshoot. After spending much money, time and resources working with cable providers for inconsistent in-room entertainment, Sunridge

Will Virtual Assistants Boost Hotel Guest Experience?

By |2019-01-29T14:29:58-05:00January 16th, 2019|Amazon, Apps, Customer Success, Future-proofing, Guest Satisfaction, Hotel, technology|

A great experience for guests is about creating a high level of convenience and making travelers feel right at home. As a result, more operators are equipping their rooms with voice-controlled virtual assistants such as Amazon's Alexa. Sensing the growing marketplace for such an amenity, Amazon earlier this year released its Alexa for Hospitality product. Accordingly,

Customer Success:
JW Marriott Houston Future Proofs
with WCI

By |2019-01-29T14:33:49-05:00January 7th, 2019|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

Nicholas McDermott, Director of Operations at JW Marriott Houston, wanted to establish a future-proof, in-room entertainment experience. It had to have the top-of-the-line features and functionality today that would also accommodate the innovations in guest entertainment of tomorrow. His solution? The STB-5500 Ultra HD Set Top Box with WorldVue®, only from World Cinema. Check out

What the Experience Convention Taught Me

By |2018-12-20T13:53:23-05:00December 20th, 2018|Chatbots, Customer Success, Future-proofing, Hotel, Predictive Analytics, technology|

"As the Director of Sales for a technology company, I am strongly attracted to and aware of all things tech-related. But my experience at The Experience really got my geek side going. Beyond great insights from some of the leading hoteliers of our industry, the innovations around customer engagement, building guest satisfaction, it was leveraging

Millennials Bring a New Edge
to In-Room Entertainment

By |2018-10-11T13:55:25-05:00October 11th, 2018|4k casting, Apps, Customer Success, Future-proofing, Guest Satisfaction, In-room entertainment, Millennials, Streaming|

Some days it may seem like it's the millennials' world and we're all just living in it. Well, there are reasons for that. Since 2016 millennials have been the largest generation in the U.S. labor force, according to an analysis of U.S. Census Bureau data conducted by the Pew Research Center. Also, they are projected