Customer Success

Will Virtual Assistants Boost Hotel Guest Experience?

By |2019-01-29T14:29:58+00:00January 16th, 2019|Amazon, Apps, Customer Success, Future-proofing, Guest Satisfaction, Hotel, technology|

A great experience for guests is about creating a high level of convenience and making travelers feel right at home. As a result, more operators are equipping their rooms with voice-controlled virtual assistants such as Amazon's Alexa. Sensing the growing marketplace for such an amenity, Amazon earlier this year released its Alexa for Hospitality product. Accordingly,

Customer Success:
JW Marriott Houston Future Proofs
with WCI

By |2019-01-29T14:33:49+00:00January 7th, 2019|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

Nicholas McDermott, Director of Operations at JW Marriott Houston, wanted to establish a future-proof, in-room entertainment experience. It had to have the top-of-the-line features and functionality today that would also accommodate the innovations in guest entertainment of tomorrow. His solution? The STB-5500 Ultra HD Set Top Box with WorldVue®, only from World Cinema. Check out

What the Experience Convention Taught Me

By |2018-12-20T13:53:23+00:00December 20th, 2018|Chatbots, Customer Success, Future-proofing, Hotel, Predictive Analytics, technology|

"As the Director of Sales for a technology company, I am strongly attracted to and aware of all things tech-related. But my experience at The Experience really got my geek side going. Beyond great insights from some of the leading hoteliers of our industry, the innovations around customer engagement, building guest satisfaction, it was leveraging

Millennials Bring a New Edge
to In-Room Entertainment

By |2018-10-11T13:55:25+00:00October 11th, 2018|4k casting, Apps, Customer Success, Future-proofing, Guest Satisfaction, In-room entertainment, Millennials, Streaming|

Some days it may seem like it's the millennials' world and we're all just living in it. Well, there are reasons for that. Since 2016 millennials have been the largest generation in the U.S. labor force, according to an analysis of U.S. Census Bureau data conducted by the Pew Research Center. Also, they are projected

Customer Success
Schulte Hospitality Group Wins
with WCI

By |2018-09-14T15:04:07+00:00September 12th, 2018|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

You can have the nicest hotel in the market. You can have eye-popping design and all of the onsite amenities demanded by today’s increasingly sophisticated travelers. But if a hotel TV service isn’t top notch, guests aren’t going to walk away happy. It won't matter how beautiful the saltwater pool or how cutting edge the