Guest Satisfaction

Why Hoteliers Should Focus on
Internet Services More than Ever

By |2019-04-11T15:21:43-05:00April 11th, 2019|4k casting, Amazon, Apps, Customer Success, Future-proofing, Guest Satisfaction, In-room entertainment, Streaming, technology|

It’s no secret, almost everyone uses the internet at some point every day. In fact, internet usage among the hotel guest demographic of 18-64 year-olds averaged 94 percent. Of this group, most are either constantly accessing the internet or at least doing so on a daily basis, according to Statista.com Just what is driving this

HT-NEXT:
5 Sessions We’re Looking Forward To

By |2019-04-03T10:54:01-05:00April 3rd, 2019|Customer Success, Future-proofing, Guest Satisfaction, In-room entertainment, technology|

HT-NEXT, the HTNG’s Conference focusing on Authentic Innovation kicks-off on April 8th in New Orleans. Cutting-edge, visionary hoteliers will lead discussions over this three-day event.  Technologies to drive business strategy while extending only the highest in guest services and amenities are the topics of focus. As WCI heads to the Big Easy, we are most

Customer Success:
Concord Hospitality Gains
Consistent In-Room Entertainment

By |2019-02-27T09:06:05-05:00February 27th, 2019|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

When Concord Hospitality wanted to upgrade its in-room entertainment, they discovered WCI and its WorldView® platform was the only solution that could deliver the long-term consistency and future-proof technology that would enhance their guest experience. WCI offered Concord the best technology possible as well as the custom-tailored contracts to build a long-term business partnership. Read

Customer Success:
WCI Delivers Reliability to
Sunridge Hotel Group

By |2019-03-18T10:44:51-05:00February 27th, 2019|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

With a growing portfolio Sunridge Hotel Group needed a reliable, future-proof in-room entertainment system. Likewise, it had to meet the ever-changing needs of guests and feature a favorable pricing structure. Above all, it had to be easy to troubleshoot. After spending much money, time and resources working with cable providers for inconsistent in-room entertainment, Sunridge

Will Virtual Assistants Boost Hotel Guest Experience?

By |2019-01-29T14:29:58-05:00January 16th, 2019|Amazon, Apps, Customer Success, Future-proofing, Guest Satisfaction, Hotel, technology|

A great experience for guests is about creating a high level of convenience and making travelers feel right at home. As a result, more operators are equipping their rooms with voice-controlled virtual assistants such as Amazon's Alexa. Sensing the growing marketplace for such an amenity, Amazon earlier this year released its Alexa for Hospitality product. Accordingly,

2019 Technology Outlook
It’s about Personalization.

By |2019-01-16T10:33:25-05:00January 9th, 2019|Chatbots, Future-proofing, Guest Satisfaction, In-room entertainment, technology|

CES 2019 just ended, and we were keeping up on all the latest technology gadget announcements. While some seem way over the top, there are definitely a few that could be big hits with consumers. It’s those technologies hospitality needs to keep a close eye on, as we’re closely tied to the consumer world. What’s

Customer Success:
JW Marriott Houston Future Proofs
with WCI

By |2019-01-29T14:33:49-05:00January 7th, 2019|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

Nicholas McDermott, Director of Operations at JW Marriott Houston, wanted to establish a future-proof, in-room entertainment experience. It had to have the top-of-the-line features and functionality today that would also accommodate the innovations in guest entertainment of tomorrow. His solution? The STB-5500 Ultra HD Set Top Box with WorldVue®, only from World Cinema. Check out

Millennials Bring a New Edge
to In-Room Entertainment

By |2018-10-11T13:55:25-05:00October 11th, 2018|4k casting, Apps, Customer Success, Future-proofing, Guest Satisfaction, In-room entertainment, Millennials, Streaming|

Some days it may seem like it's the millennials' world and we're all just living in it. Well, there are reasons for that. Since 2016 millennials have been the largest generation in the U.S. labor force, according to an analysis of U.S. Census Bureau data conducted by the Pew Research Center. Also, they are projected

Winning customer loyalty
It’s a critical task

By |2018-09-20T09:36:01-05:00September 20th, 2018|Guest Satisfaction, Hotel, In-room entertainment, Streaming|

Competition in the hospitality sector has always been fierce. The rise of home-sharing services like Airbnb and VRBO makes it even more so. More than ever, hotel owners and operators have to be at the top of their games to build that solid base of customer loyalty so beneficial to occupancy and revenue. So how exactly can

Customer Success
Schulte Hospitality Group Wins
with WCI

By |2018-09-14T15:04:07-05:00September 12th, 2018|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

You can have the nicest hotel in the market. You can have eye-popping design and all of the onsite amenities demanded by today’s increasingly sophisticated travelers. But if a hotel TV service isn’t top notch, guests aren’t going to walk away happy. It won't matter how beautiful the saltwater pool or how cutting edge the