Hotel

Innovation and Service Abound:
Our Best Buy Business Partnership

By |2019-05-08T10:56:51-05:00May 8th, 2019|4k casting, Best Buy Business, Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment, Streaming, technology|

To meet the demands of today's discerning travelers, hoteliers must provide an in-room entertainment experience that at least equals – and hopefully surpasses – the experience guests can have in their own homes. Therefore, with the Best Buy Business-WCI partnership, meeting that goal is more achievable than ever. When hoteliers partner with Best Buy Business

Customer Success:
Concord Hospitality Gains
Consistent In-Room Entertainment

By |2019-02-27T09:06:05-05:00February 27th, 2019|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

When Concord Hospitality wanted to upgrade its in-room entertainment, they discovered WCI and its WorldView® platform was the only solution that could deliver the long-term consistency and future-proof technology that would enhance their guest experience. WCI offered Concord the best technology possible as well as the custom-tailored contracts to build a long-term business partnership. Read

Customer Success:
WCI Delivers Reliability to
Sunridge Hotel Group

By |2019-03-18T10:44:51-05:00February 27th, 2019|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

With a growing portfolio Sunridge Hotel Group needed a reliable, future-proof in-room entertainment system. Likewise, it had to meet the ever-changing needs of guests and feature a favorable pricing structure. Above all, it had to be easy to troubleshoot. After spending much money, time and resources working with cable providers for inconsistent in-room entertainment, Sunridge

Will Virtual Assistants Boost Hotel Guest Experience?

By |2019-01-29T14:29:58-05:00January 16th, 2019|Amazon, Apps, Customer Success, Future-proofing, Guest Satisfaction, Hotel, technology|

A great experience for guests is about creating a high level of convenience and making travelers feel right at home. As a result, more operators are equipping their rooms with voice-controlled virtual assistants such as Amazon's Alexa. Sensing the growing marketplace for such an amenity, Amazon earlier this year released its Alexa for Hospitality product. Accordingly,

Customer Success:
JW Marriott Houston Future Proofs
with WCI

By |2019-01-29T14:33:49-05:00January 7th, 2019|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

Nicholas McDermott, Director of Operations at JW Marriott Houston, wanted to establish a future-proof, in-room entertainment experience. It had to have the top-of-the-line features and functionality today that would also accommodate the innovations in guest entertainment of tomorrow. His solution? The STB-5500 Ultra HD Set Top Box with WorldVue®, only from World Cinema. Check out

What the Experience Convention Taught Me

By |2018-12-20T13:53:23-05:00December 20th, 2018|Chatbots, Customer Success, Future-proofing, Hotel, Predictive Analytics, technology|

"As the Director of Sales for a technology company, I am strongly attracted to and aware of all things tech-related. But my experience at The Experience really got my geek side going. Beyond great insights from some of the leading hoteliers of our industry, the innovations around customer engagement, building guest satisfaction, it was leveraging

Winning customer loyalty
It’s a critical task

By |2018-09-20T09:36:01-05:00September 20th, 2018|Guest Satisfaction, Hotel, In-room entertainment, Streaming|

Competition in the hospitality sector has always been fierce. The rise of home-sharing services like Airbnb and VRBO makes it even more so. More than ever, hotel owners and operators have to be at the top of their games to build that solid base of customer loyalty so beneficial to occupancy and revenue. So how exactly can

Customer Success
Schulte Hospitality Group Wins
with WCI

By |2018-09-14T15:04:07-05:00September 12th, 2018|Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

You can have the nicest hotel in the market. You can have eye-popping design and all of the onsite amenities demanded by today’s increasingly sophisticated travelers. But if a hotel TV service isn’t top notch, guests aren’t going to walk away happy. It won't matter how beautiful the saltwater pool or how cutting edge the

Casting: What the future holds

By |2018-09-07T17:17:45-05:00September 10th, 2018|4k casting, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment|

Everywhere we go these days, it seems a smartphone app is somehow there to help out. TV isn’t dead, it is being reinvented.  Phone-to-TV casting and online streaming services are changing the game on how we choose to consume televised entertainment. With the emergence of smart TVs, smartphone apps and a generational preference for digital

TechCrunch:
Streaming Services Up 58%

By |2018-08-23T11:10:48-05:00August 20th, 2018|Apps, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment, Streaming|

The number of U.S. households watching streaming TV services – those that deliver cable TV-like programming over the internet – has grown a remarkable 58% over last year, according to new data from comScore. However, these services still account for a small portion of the overall market, as only 5 percent (4.9 million) of U.S.