technology

Virtual Reality:
Enhancing the Experience

By |2019-05-22T07:46:30-05:00May 22nd, 2019|Apps, Customer Success, Future-proofing, Guest Satisfaction, In-room entertainment, technology, Virtual Reality|

Technologies have advanced in ways originally only thought possible in the movies. The Matrix and Avatar completely blew our minds with the ability to live in a world without being in that world. Today, that is reality. Well, virtual reality. In its basic form, virtual reality (VR) is an experience that takes place within simulated

Innovation and Service Abound:
Our Best Buy Business Partnership

By |2019-05-08T10:56:51-05:00May 8th, 2019|4k casting, Best Buy Business, Customer Success, Future-proofing, Guest Satisfaction, Hotel, In-room entertainment, Streaming, technology|

To meet the demands of today's discerning travelers, hoteliers must provide an in-room entertainment experience that at least equals – and hopefully surpasses – the experience guests can have in their own homes. Therefore, with the Best Buy Business-WCI partnership, meeting that goal is more achievable than ever. When hoteliers partner with Best Buy Business

Why Hoteliers Should Focus on
Internet Services More than Ever

By |2019-04-11T15:21:43-05:00April 11th, 2019|4k casting, Amazon, Apps, Customer Success, Future-proofing, Guest Satisfaction, In-room entertainment, Streaming, technology|

It’s no secret, almost everyone uses the internet at some point every day. In fact, internet usage among the hotel guest demographic of 18-64 year-olds averaged 94 percent. Of this group, most are either constantly accessing the internet or at least doing so on a daily basis, according to Statista.com Just what is driving this

HT-NEXT:
5 Sessions We’re Looking Forward To

By |2019-04-03T10:54:01-05:00April 3rd, 2019|Customer Success, Future-proofing, Guest Satisfaction, In-room entertainment, technology|

HT-NEXT, the HTNG’s Conference focusing on Authentic Innovation kicks-off on April 8th in New Orleans. Cutting-edge, visionary hoteliers will lead discussions over this three-day event.  Technologies to drive business strategy while extending only the highest in guest services and amenities are the topics of focus. As WCI heads to the Big Easy, we are most

Will Virtual Assistants Boost Hotel Guest Experience?

By |2019-01-29T14:29:58-05:00January 16th, 2019|Amazon, Apps, Customer Success, Future-proofing, Guest Satisfaction, Hotel, technology|

A great experience for guests is about creating a high level of convenience and making travelers feel right at home. As a result, more operators are equipping their rooms with voice-controlled virtual assistants such as Amazon's Alexa. Sensing the growing marketplace for such an amenity, Amazon earlier this year released its Alexa for Hospitality product. Accordingly,

2019 Technology Outlook
It’s about Personalization.

By |2019-01-16T10:33:25-05:00January 9th, 2019|Chatbots, Future-proofing, Guest Satisfaction, In-room entertainment, technology|

CES 2019 just ended, and we were keeping up on all the latest technology gadget announcements. While some seem way over the top, there are definitely a few that could be big hits with consumers. It’s those technologies hospitality needs to keep a close eye on, as we’re closely tied to the consumer world. What’s

What the Experience Convention Taught Me

By |2018-12-20T13:53:23-05:00December 20th, 2018|Chatbots, Customer Success, Future-proofing, Hotel, Predictive Analytics, technology|

"As the Director of Sales for a technology company, I am strongly attracted to and aware of all things tech-related. But my experience at The Experience really got my geek side going. Beyond great insights from some of the leading hoteliers of our industry, the innovations around customer engagement, building guest satisfaction, it was leveraging