technology

2019 Technology Outlook
It’s about Personalization.

By |2019-01-16T10:33:25+00:00January 9th, 2019|Chatbots, Future-proofing, Guest Satisfaction, In-room entertainment, technology|

CES 2019 just ended, and we were keeping up on all the latest technology gadget announcements. While some seem way over the top, there are definitely a few that could be big hits with consumers. It’s those technologies hospitality needs to keep a close eye on, as we’re closely tied to the consumer world. What’s

Will Virtual Assistants Boost Hotel Guest Experience?

By |2019-01-16T10:42:55+00:00December 27th, 2018|Amazon, Apps, Customer Success, Future-proofing, Guest Satisfaction, Hotel, technology|

A great experience for guests is about creating a high level of convenience and making travelers feel right at home. As a result, more operators are equipping their rooms with voice-controlled virtual assistants such as Amazon's Alexa. Sensing the growing marketplace for such an amenity, Amazon earlier this year released its Alexa for Hospitality product. Accordingly,

What the Experience Convention Taught Me

By |2018-12-20T13:53:23+00:00December 20th, 2018|Chatbots, Customer Success, Future-proofing, Hotel, Predictive Analytics, technology|

"As the Director of Sales for a technology company, I am strongly attracted to and aware of all things tech-related. But my experience at The Experience really got my geek side going. Beyond great insights from some of the leading hoteliers of our industry, the innovations around customer engagement, building guest satisfaction, it was leveraging