Professional Services

Our Houston-based call center is focused on listening to and answering our customers’ everyday needs 24/7/365.

24/7/365 Service Phone Number: 800-944-9441

Email: service@wcitv.com

Our Houston based Customer Care Center is the centralized location where our Customer Care Specialists provide customers with remote technical support and troubleshooting solutions. 

Expedited services the CCC can help with:

  • Submitting equipment orders
  • Providing proposals
  • Process configuration requests
  • Dispatch field technicians
  • Answer complex technical questions
  • Remote monitor equipment

Our Client Success Team

WCI understands the daily struggles our customers have. Each WCI property will now have a dedicated customer success manager, to aid in those everyday needs.

  • Help customers receive value quickly by managing product implementation and on-boarding
  • Establish the customer’s clear goals and milestones to help them achieve through our products and services
  • Generate and share educational resources, training, and best practices
  • Synthesize customer feedback and work with internal teams to respond to customer needs
  • Be the customer’s trusted partner

Technicians

World Cinema provides reliable technicians available within a 60-minute relation of every property.

World Cinema has access and a sustainable partnership with over 5,000 Best Buy Business and Geek Squad agents to provide properties with a seamless installation.

World Cinema provides a group of platinum level installers to the elite group.

Technology Engineers and Architects

World Cinema Our team of technology engineers, system designers and project management are dedicated to your property from development to ongoing support. 

You can expect hands-on project management of technology implementation and a centralized point of contact for all property needs. WCI works with you from development to ongoing customer support.