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The Latest Hotel Technology from WCI

Investing in the right hotel technology solutions can help hotels boost the guest experience, reduce costs, and keep guests and staff safe. In the post-pandemic world, we’ve seen a shift from high touch points to contactless, privacy-driven experiences.

According to a recent customer engagement study from Hospitality Technology, 48% of guests said they like to use innovative and new hotel technology during their stays. Check out WCI’s newest products and features to keep your hotel ahead of the technology curve.

In-room entertainment

The WorldVue in-room entertainment system is a fully customizable platform that offers guests the most innovative hotel technology and entertainment services available, helping hotels digitally transform their property and maximize revenue opportunities.

Hotels have access to numerous features through WorldVue that can enhance a guest’s in-room experience including popular streaming apps, personalized flight data and even soothing music through our RELAX app.

The same Hospitality Technology study also found that 60% of guests expect hotels to provide smart TVs and content streaming in guest rooms. WCI makes casting easier than ever with little equipment required for guests so they can cast directly from their personal devices to their guest room television.

Stand-alone casting from WCI.

As the largest DISH commercial distributor, WCI also offers standard programming channels to fit your guests’ needs. We work with hotels to create a personalized package curated specifically for your property to ensure your guests have access to the content that’s important to them. 

Contactless solutions

WCI’s Mobile Remote decreases touchpoints in the guest room and gives guests a greater level of control during their stay. With their personal device, guests can simply scan a QR code shown on the screen to gain instant control of their guest room TV. As an internet-based page, Mobile Remote doesn’t require guests to download apps or use any of their personal storage to access.

Mobile Remote from WCI.

Through the WorldVue platform, guests have access to in-room concierge services where they can order room service, more towels or even book a spa appointment. They can also view their final balance and checkout directly from their guest room TV.

Hotels can utilize the in-house channel to showcase property amenities, provide in-room workouts or provide an overview of your brand. The guest room messaging feature also allows hotel staff to send personalized messages to guest room TVs to provide updates during their stay or even important information regarding a specific event.

Operational features

The WorldVue Portal is our backend system that helps properties manage their property in real-time and provide useful statistics to drive ROI. Through the portal, hotel staff can see the state of every room in the hotel, reboot and edit set-top-boxes, identify problems within the system and get real-time data.

A new feature of the WorldVue Portal is the housekeeping app. Hotel staff can see whether a room is currently occupied and can enter a numeric value to indicate the staff responsible for housekeeping. It also shows the time elapsed since a room was last cleaned, when it was last occupied and a timestamp feature to see exactly when the room was cleaned.

Another new feature of the portal is the document download feature. Hotel staff can download instructions and other documents directly from their portal. This helps streamline hotel operations and eliminate the need to call a technician.

Connectivity solutions

Launched in October 2020, ImpruviX by WCI improves a property’s wireless connectivity by evaluating their current wireless platform, then independently recommending improvements using the latest technology, design tools and product sets.

ImpruviX provides a quality connection to the property and then within it to service guests and their devices. ImpruviX supports multiple physical networking infrastructures, most enterprise Wi-Fi platforms and PMS integrations.

ImpruviX builds, manages and deploys cloud video surveillance as an certified partner of Eagle Eye Networks and cellular boosting to eliminate dead zones as a certified provider of Cel-Fi by Nextivity. We also provide alert systems, POE lighting, sensors, smart flooring, leak detectors and more.